Official ISO 9001 and ISO 14001 Certifications
EuroGrandine is pleased to announce that our commitment to transparent and sustainable partnerships and customer satisfaction is now certified.
EuroGrandine, our company focused on the Italian market, continues to uphold its principles and ethical, sustainable practices across all areas of our operations. We are delighted to officially achieve two new certifications that demonstrate our tangible commitment in this direction:
Repairers, managers, and ethical trainers
In essence, our company’s ultimate goal is to achieve, guarantee, and maintain the highest level of satisfaction for both internal and external customers. Whether we serve as a leading partner in hail damage solutions and claims management or provide training for the next generation of paintless dent repair technicians (an area in which we excel in Italy and Europe), our integrated Quality and Environmental Management System, in compliance with ISO 9001 and ISO 14001 standards, ensures the pursuit of this objective.
Furthermore, it precisely outlines the parameters to be adhered to, ensuring that the pursuit of these goals respects the principles of honesty, fairness, transparency, and respect for people, the environment, and the law.
The details of the two certifications
ISO 9001 and ISO 14001 are international standards that establish requirements for quality management systems and environmental management systems, respectively. Here are the key features of each:
- Customer focus: Emphasis is placed on understanding and meeting customer needs, improving the quality of products and services offered.
- Process-based approach: The certification promotes a systematic approach to management, where activities are organized into well-defined processes managed to achieve desired outcomes.
- Continuous improvement: The company is committed to continuously improving business performance by identifying areas for improvement and implementing corrective and preventive actions.
- Staff involvement: Employee involvement and training are central, recognizing that their contribution is crucial to achieving business objectives.
- Environmental commitment: The company actively commits to implementing environmental protection policies, preventing pollution, and mitigating negative impacts on natural resources.
- Identification and management of environmental impacts: Periodic and comprehensive analysis of the environmental impacts of business activities is conducted, along with the implementation of measures to reduce or eliminate them.
- Regulatory compliance: The company commits to complying with applicable environmental laws and regulations, ensuring that the organization operates in compliance with standards.
- Stakeholder involvement: Involvement of all stakeholders – employees, suppliers, and the local community – is crucial in implementing and maintaining the environmental management system.
Both certifications aim to enhance business performance and reputation, increase customer satisfaction, and demonstrate a commitment to quality and the environment.
We are the Calm after the storm, and it's certified!
This is because EuroGrandine intends to fulfill its commitment to being the Calm after the storm – which is not just a motto but a genuine declaration of intent – with the utmost benefit for all parties involved in our business, while maintaining legitimacy, integrity, ethics, and sustainability.